1. Overview

At PetsNCompanions ("Platform," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services.

By accessing or using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We collect several types of information to provide and improve our Services:

Personal Information

• Contact Details: Name, email address, phone number, physical address
• Payment Information: Billing address, payment card details (processed securely via PCI-compliant providers)
• Account Information: Username, password, profile information

Pet Information

• Basic Details: Pet name, species, breed, age, weight
• Health Information: Vaccination records, medical conditions, behavioral notes
• Photos & Media: Images of your pets uploaded to the platform

Technical Information

• Device Data: IP address, browser type, device type, operating system
• Location Data: Approximate location derived from IP or precise location with permission
• Usage Data: Pages visited, features used, booking history, search queries

3. How We Use Your Information

We use the information we collect for legitimate business purposes:

• Service Provision: To create and manage your account, facilitate bookings, process payments, and deliver requested services
• Communication: To send service-related communications, respond to inquiries, and (with consent) marketing messages
• Personalization: To tailor your experience and recommend relevant services or providers
• Platform Improvement: To analyze usage trends, debug issues, and develop new features
• Security & Fraud Prevention: To protect the platform, detect fraudulent activities, and enforce our policies
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Information Sharing & Disclosure

We may share your information in the following circumstances:

• With Service Providers: Necessary pet and contact information is shared with the specific Vendor(s) you book with to facilitate service delivery
• With Trusted Partners: We engage third-party companies for payment processing, analytics, email delivery, and customer support
• For Legal Reasons: If required by law, subpoena, or to protect our legal rights, safety, or property
• Aggregated Data: We may share anonymized, aggregated data that cannot identify you for research or promotional purposes

5. Data Protection & Security

We implement robust technical and organizational measures to protect your information:

• Encryption: Industry-standard SSL/TLS encryption for data in transit and encryption for sensitive data at rest
• Secure Infrastructure: Data stored on secure servers with access controls and firewalls
• Payment Security: Use of PCI-DSS compliant payment processors; we do not store full payment card numbers
• Access Controls: Strict internal access controls limiting data access to authorized personnel
• Regular Audits: Ongoing security assessments, vulnerability scans, and penetration testing

While we strive to protect your data, no internet transmission or storage is 100% secure. We cannot guarantee absolute security but we maintain industry-standard protections to safeguard your information.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete personal data
• Deletion: Request deletion of your personal data under certain circumstances
• Objection: Object to processing of your data under certain conditions
• Marketing Opt-Out: Unsubscribe from marketing communications at any time via the "unsubscribe" link in emails
• Account Deletion: Request deletion of your account via your account settings or by contacting us

To exercise these rights, please contact us at privacy@petsncompanions.com. We will respond within the timeframe required by law and may need to verify your identity.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Operate and secure the Service (essential cookies)
• Remember preferences and enhance functionality
• Analyze traffic and usage patterns (analytics cookies)
• Deliver targeted advertising (marketing cookies - only with consent)

You can manage cookie preferences through your browser settings or our cookie consent banner. Blocking essential cookies may impair Service functionality.

8. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately for deletion.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email (to registered users) and/or by posting a prominent notice on the Platform at least 30 days before the effective date.

Your continued use of the Platform following the effective date of the revised Privacy Policy constitutes your acceptance of the changes. Please review this policy regularly for the latest information.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data: